Shipping policy

In-stock orders are prepared within 3–5 business days, excluding holidays and preorders. Order confirmation is sent after checkout, and tracking is sent once a shipping label is created.

For the initial U.S. launch, shipping uses a flat domestic rate with a configurable free-shipping threshold. The exact charge is shown at checkout before payment.

Carrier delivery estimates begin after the package is accepted and are not guarantees. TRAKTR is not responsible for delays caused by the carrier, weather, customs, or an incorrect address supplied at checkout.

Contact order support within 7 days of delivery, or of the expected delivery date, with the order number and clear photos if the package or item arrived damaged. If tracking shows delivered but the package is missing, check with household members, neighbors, and the carrier before contacting support.

International shipping is not enabled for the initial launch. If enabled later, customers are responsible for duties, taxes, and import fees unless checkout states otherwise.